Frequently Asked Questions
Everything you need to know about your Clementine Kids shopping experience.
What are your shipping times and costs?
We offer standard shipping within 3-5 business days for a flat rate of $5.99, or free shipping on all orders over $75. Expedited shipping options are available at checkout.
What is your return policy?
We want you to love your purchase! If you are not satisfied, you can return unworn items with original tags attached within 30 days of delivery for a full refund or store credit.
How do I know which size to order for my child?
Please refer to our detailed Size Guide found on each product page. Our clothing generally runs true to size, but we recommend sizing up if your child is between sizes for longer wear.
What materials do you use in your clothing?
We prioritize comfort and durability, using high-quality organic cotton, bamboo blends, and non-toxic dyes that are gentle on sensitive skin and safe for active play.
Can I change or cancel my order after it has been placed?
Once an order is placed, it is sent to our warehouse for immediate processing. Please contact our support team within 1 hour of purchase, and we will do our best to accommodate your request.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated during the checkout process.